Return & Refund Policy

30-Day Returns

Nibiora offers a 30-day return period. You may request a return within 30 calendar days after your order is delivered.

This voluntary return policy does not limit any mandatory consumer rights available under the laws of your country, including rights relating to faulty, damaged, unsafe, incorrectly supplied, or misdescribed products.

Return Eligibility

To qualify for a change-of-mind return, the product must be returned in substantially the same condition in which it was received, with all included components, accessories, and original packaging.

You may carefully inspect the product as you would in a physical store. Products showing damage, excessive handling, misuse, missing components, or wear beyond what is reasonably necessary to inspect them may be refused or subject to a reduction in refund value where permitted by law.

A receipt, order confirmation, or other proof of purchase is required.

How to Request a Return

Before returning your order, contact us at nibiora.info@gmail.com and provide:

• Your full name

• Your order number

• The reason for the return

• Photographs if the product arrived damaged, defective, incomplete, or incorrect

Approved returns must be sent to:

2641 N Flamingo RD FL 33323 Apt 501N

Do not return your order to the address shown on the original shipping package unless we specifically instruct you to do so.

Returns sent without first requesting authorization may be delayed or may not be accepted. After your request is approved, we will provide return instructions and the applicable shipping information.

Unless a different period is required by law, approved returns must be shipped within 14 calendar days after receiving the return instructions.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

We strongly recommend using a tracked shipping service. Customers remain responsible for the return package until it is delivered to the designated return address.

If the product arrived damaged, defective, incomplete, or incorrect, Nibiora will cover reasonable return shipping costs or provide another appropriate remedy, as required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery and contact us as soon as reasonably possible if the product is damaged, defective, incomplete, or incorrect.

We will evaluate the issue and offer an appropriate remedy, which may include a replacement, repair, refund, or another solution depending on the circumstances and applicable consumer law.

The 30-day change-of-mind period does not limit your legal rights concerning faulty, unsafe, misdescribed, or non-conforming products.

Non-Returnable Items

The following items cannot be returned for change-of-mind reasons:

• Gift cards

• Personalized or custom-made products

• Products damaged through misuse, neglect, unauthorized modification, or improper handling

• Products specifically identified as final sale, but only where such an exclusion is permitted by applicable law

These exclusions do not apply when a product is defective, damaged upon delivery, incorrectly supplied, unsafe, misdescribed, or otherwise protected by mandatory consumer law.

Sale Items

Unless clearly marked as final sale where legally permitted, sale items are eligible for return under the same conditions as regularly priced items.

Final-sale status does not exclude any consumer rights that cannot legally be waived.

Exchanges

We do not process direct exchanges. To receive a different product, return the original item and place a new order after the return is approved.

This does not affect any legal right to request a replacement for a damaged, defective, or incorrect product.

European Union, EEA, and United Kingdom Customers

Customers in the European Union, European Economic Area, and United Kingdom may have a statutory right to withdraw from eligible online purchases without providing a reason.

Nibiora’s 30-day return period exceeds the initial 14-day withdrawal period generally applicable to eligible online purchases.

After notifying us of the withdrawal, customers must return the goods within the period required by applicable law.

Where legally required, we will refund:

• The purchase price

• The cost of the least expensive standard delivery option offered at checkout

Additional charges resulting from expedited or upgraded shipping are not refundable unless required by law.

Customers are generally responsible for direct return shipping costs for change-of-mind returns when this information was disclosed before purchase.

Where permitted by law, we may withhold the refund until we receive the returned product or acceptable evidence that it was shipped.

We may reduce the refund to reflect diminished value caused by handling beyond what was reasonably necessary to inspect the nature, characteristics, and functioning of the product, where permitted by law.

Australian Customers

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.

The 30-day return period applies only to voluntary change-of-mind returns. It does not impose a time limit on rights relating to products that fail to comply with applicable consumer guarantees.

Refunds

We will notify you after receiving and inspecting your return and confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process approved refunds within 10 business days, or sooner when required by applicable law.

For voluntary change-of-mind returns, original shipping charges, expedited delivery charges, duties, taxes, and return shipping costs are not refundable unless required by applicable law.

Your bank, credit card company, or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at nibiora.info@gmail.com.

Mandatory Consumer Rights

Nothing in this policy is intended to exclude, limit, or replace any consumer rights or remedies that cannot legally be excluded.

If any provision of this policy conflicts with mandatory consumer law in the customer’s country or region, the mandatory legal requirement will apply.

Contact Information

For return or refund questions, contact:

Email: nibiora.info@gmail.com
Return address: 2641 N Flamingo RD FL 33323 Apt 501N