Shipping policy
SHIPPING POLICY
Last updated: August 27, 2026
Thank you for shopping with Nibiora. We ship internationally and work to deliver every order safely and within the estimated timeframes described below.
Order processing
Orders normally require 1–4 business days to be prepared, verified, packaged, and dispatched.
Business days are Monday through Friday, excluding public holidays applicable to our fulfillment facilities. Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing time is separate from shipping time. During holidays, promotional periods, product launches, or unusually high order volumes, processing may take longer. If a material delay affects your order, we will contact you using the information provided at checkout.
Estimated shipping time
After dispatch, estimated delivery normally takes:
Worldwide shipping: 6–11 business days
The total estimated time from placing an order to delivery is therefore approximately:
1–4 business days of processing + 6–11 business days of shipping = 7–15 business days in total.
These timeframes are estimates, not guaranteed delivery dates, unless we expressly state otherwise in writing. Customs inspections, local postal services, severe weather, transportation interruptions, public holidays, security procedures, or other circumstances outside our reasonable control may affect delivery.
Shipping destinations
Nibiora offers shipping to many countries worldwide. However, we may be unable to ship to certain countries, territories, military addresses, PO boxes, or restricted locations because of carrier availability, sanctions, customs regulations, or legal restrictions.
The shipping options displayed at checkout determine whether delivery is currently available to your address.
We reserve the right to cancel an order that cannot legally or practically be delivered. If this occurs after payment, we will issue a refund to the original payment method.
Shipping costs
Shipping costs, when applicable, will be displayed at checkout before payment.
The customer will not be charged additional shipping costs by Nibiora after completing an order unless the customer requests a change that results in an additional charge and expressly agrees to it.
Order confirmation and tracking
After placing an order, you will receive a confirmation email at the address provided during checkout.
When tracking is available, we will send a shipping confirmation containing the tracking number. Tracking information may require several business days to update after dispatch.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
Customs duties and import taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
When these charges are not collected at checkout, they may be collected directly from the recipient by customs authorities or the local carrier. The customer is responsible for these charges only where this has been clearly disclosed and applicable law permits it.
Nibiora does not control customs assessments and cannot predict their exact amount. Customers are responsible for confirming any import requirements applicable in their country before ordering.
Customs processing may cause delays beyond our original delivery estimate.
Accurate shipping information
Customers are responsible for providing a complete and accurate name, delivery address, apartment or unit number, postal code, telephone number, and email address.
If you notice an error, contact us immediately at nibiora.info@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If a package is returned because the address supplied was incomplete or incorrect, we will contact you to discuss reshipment or a refund. Any deduction or additional shipping charge will only be applied when clearly disclosed, reasonably incurred, and permitted by applicable law.
This section does not apply when the delivery error was caused by Nibiora or its service providers.
Delayed orders
If your order has not arrived by the end of the estimated delivery period, please:
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Check the tracking information.
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Verify the shipping address on your confirmation email.
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Check with household members, neighbors, reception staff, or the local carrier.
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Contact us at nibiora.info@gmail.com with your name and order number.
We will investigate the shipment with the carrier and provide an appropriate solution.
If we become aware that an order cannot be dispatched or delivered within the promised or legally required period, we will notify you and, where required by applicable law, offer you the choice of accepting a revised timeframe or canceling the affected order for a refund.
Lost packages
If tracking does not show delivery and the carrier confirms that the package is lost, we will offer an appropriate remedy, which may include a replacement or refund.
We may need to complete a reasonable carrier investigation before issuing the remedy. This investigation does not limit any rights or remedies available under applicable consumer law.
Packages marked as delivered
If tracking shows that a package was delivered but you cannot locate it, contact us as soon as possible.
We may ask you to:
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Confirm the delivery address.
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Check with household members, neighbors, reception, or building management.
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Contact the local carrier.
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Provide information reasonably necessary to open a delivery investigation.
A carrier’s delivery status may be considered as part of the investigation, but it does not remove any responsibility that Nibiora has under applicable law.
Damaged or incorrect orders
Please inspect your order after delivery. If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at nibiora.info@gmail.com.
Include:
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Your order number.
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A description of the problem.
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Clear photographs or video of the product and packaging, when reasonably possible.
We will evaluate the issue and provide the repair, replacement, refund, or other remedy required under our Refund Policy and applicable consumer law.
Reporting the issue promptly helps us investigate it, but it does not shorten any mandatory legal guarantee or claim period.
Refused and unclaimed packages
Customers are responsible for accepting delivery and responding to reasonable carrier or customs requests.
If a package is refused or remains unclaimed, it may be returned to us. Once received and inspected, we will contact the customer regarding a possible reshipment or refund.
Original shipping charges, return expenses, customs charges, or similar costs will only be deducted when they were clearly disclosed, actually incurred, and legally deductible. No deduction will apply when the refusal resulted from a defective, damaged, incorrect, or materially delayed order for which the customer has a legal right to reject delivery.
Split shipments
Some orders may arrive in separate packages because products can be stored in different fulfillment locations.
When an order is divided into multiple shipments, the customer will not be charged additional shipping fees unless this was clearly disclosed and accepted before purchase.
Order changes and cancellations
Contact us immediately at nibiora.info@gmail.com if you need to change or cancel an order.
We will try to accommodate the request, but we cannot guarantee modifications or cancellations after processing or dispatch has begun.
This does not affect any statutory cancellation or withdrawal rights available in the customer’s jurisdiction or the rights described in our Refund Policy.
Risk during transportation
For consumer orders, Nibiora remains responsible for loss or damage during transportation until the product is physically received by the customer or a person designated by the customer, except when the customer independently commissions a carrier not offered by Nibiora and applicable law provides otherwise.
Mandatory consumer rights
This Shipping Policy does not exclude, restrict, or replace any consumer right that cannot legally be waived.
Depending on the customer’s location, applicable law may provide additional rights concerning delivery deadlines, cancellation, replacement, refunds, damaged goods, lost shipments, or transportation risk. Where this policy conflicts with mandatory consumer law, the mandatory law will apply.
Contact information
For shipping questions, please contact:
Brand: Nibiora
Legal business name: [LEGAL BUSINESS NAME]
Email: nibiora.info@gmail.com
Business address: [FULL BUSINESS ADDRESS]
Telephone: [BUSINESS PHONE NUMBER, IF AVAILABLE]